What is the minimum service requirement?
You will need to sign up to have one of your bins cleaned on a 4 weekly basis for a minimum term of 12 months, after this you can choose to have any additional bins cleaned on a 4, 8 or 12 weekly basis.
Why should I have my bin cleaned?
Because of the job they do for you, wheelie bins can quickly become dirty, smelly and breeding grounds for germs and bacteria. If you’ve little time, or find the effort too much, Biffa can do the cleaning for you.
Where is the service available?
Please use our Postcode Checker on the Home Page to see if we operate in your area. Biffa’s Wheelie Clean service is expanding, so if it’s not yet available in your area, leave your details and we’ll let you know when it is.
When and how often will my bin be cleaned?
For refuse, garden waste and dry recycling bins, you can choose to have them cleaned every 4, 8 or 12 weeks (at least one of these services will need to be taken on a 4 weekly subscription for 12 months). All food caddies are cleaned every 4 weeks as we believe this is the best frequency for maintaining a clean, hygienic bin.
How much does it cost?
Depending on the service you choose, getting your wheelie bin cleaned year-round can cost as little as £2.99 a month. Sign-up using the Postcode Checker on the Home Page for pricing information and information on how to order the service you want.
How do I register to get my bin cleaned?
Sign-up using the Postcode Checker on the Home Page and follow the on screen instructions to order the services you want. You can also call up our dedicated Wheelie Clean customer service line on 0808 164 1000.
When and how do I pay?
We accept payments by debit or credit card (automatic renewal) as well as monthly and annual direct debits.
Do I need to be home when you clean my bin?
No. Your wheelie bin will be cleaned after it’s been emptied on your usual collection day. Just leave your empty bin at the kerbside for the cleaning team. They’ll put it back in the same place, looking and smelling wheelie clean!
Do you do one-off bin cleans?
Sorry, we don’t. The most efficient and economic service we can offer is based on a regular cleaning schedule.
Does your cleaning service pollute the local environment?
Absolutely not. All the waste-water generated, plus debris from the bin, is contained in tanks on the cleaning vehicles. These tanks are only emptied at specific licensed points approved by local authorities and water companies under Environment Agency rules.
Will the clean remove all substances from my bin?
Unfortunately there are some substances which cannot be removed using our system, these include but are not limited to paint, glue, oil, tar, burn residue etc.